Privacy Policy

Healing With Care Privacy Policy

Effective Date: August 08, 2026

At Healing With Care (“Healing With Care”, “we,” “us”), we understand the sensitivity of the information you share with us. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information as you interact with our online mental health platform. We comply with the following data protection regulations:

General Data Protection Regulation (GDPR): We are committed to complying with the GDPR for users located in the European Union (EU) or European Economic Area (EEA). We process your data based on your consent for therapy services and our legitimate interests in improving the platform and providing customer service. You have various rights under GDPR, including the right to access, rectify, erase, and restrict processing of your data.

Health Insurance Portability and Accountability Act (HIPAA): Where applicable, we comply with HIPAA for users located in the United States and for whom we process Protected Health Information (PHI). This includes information related to your past, present, or future mental health condition. We will only use and disclose your PHI as permitted or required by applicable law, including for purposes such as treatment, payment, and healthcare operations. You may have specific HIPAA rights, including the right to access and request amendment of your PHI, subject to applicable requirements and limitations.

Indian Data Privacy Laws (Digital Personal Data Protection Act, 2023): We are committed to complying with applicable Indian data privacy laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations. We will process your personal data for lawful purposes, including providing therapy services and for legitimate purposes necessary to provide and improve our services. We will ensure that the data we collect is proportionate to our needs and will not process it for unrelated purposes without an applicable lawful basis or your consent where required.

How We Use Your Information

We will use your information only for the purposes outlined in this Privacy Policy and in accordance with the applicable data protection regulations. These purposes include:

Providing Therapy Services: To facilitate appointments, communicate with you, and deliver personalized mental health care.

Improving Our Platform: To analyze trends, understand user behavior, and enhance the Healing With Care experience, subject to appropriate safeguards and anonymization where applicable.

Administrative Purposes: For billing, account management, and to contact you with service-related announcements or updates.

Legal Compliance: As required by law, court order, or other legal processes.

Your Rights

You have various rights regarding your personal data under the applicable data protection regulations. These may include:

Access and Correction: You have the right to request access to and correction of your personal information.

Data Portability: You may request a copy of your information in a structured format where applicable.

Deletion: In some cases, you can request deletion of your information, subject to limitations under applicable law, professional record-retention requirements, HIPAA where applicable, and other legal requirements.

Restrict Processing: You may have the right to restrict how we process your information.

Withdraw Consent: You can withdraw consent for us to use your information where processing is based on consent. This may affect your ability to use certain services.

For Users in the EU/EEA:

You can exercise your GDPR rights by contacting us at admin@healingwithcare.co.in. You also have the right to lodge a complaint with a data protection supervisory authority.

For Users in the United States:

Where HIPAA applies, you can exercise your applicable HIPAA rights by contacting our Privacy Officer.

For Users in India:

You can exercise your applicable rights under Indian data privacy laws by contacting us at [your privacy email]. We will provide appropriate instructions for submitting and processing privacy-related requests in accordance with applicable law.

Children’s Privacy

Our services may be provided to children or minors where appropriate and permitted by applicable law. We handle information relating to minors in accordance with applicable legal, professional, consent, and confidentiality requirements.

Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify you of significant changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at:

[admin@healingwithcare.co.in]